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Fault Reports

The Fault Report system now uses a JIRA database.

For most people, the easiest way to submit a fault report will be to send an email to atca.support@csiro.au

  • In the subject write a brief summary of the problem.
  • In the body of the email, describe the request or problem with as much information as possible, including details like:
    • Your observing location
    • OPAL project ID
    • Time problem occurred (include the timezone)
    • Your contact phone number
    • Screenshots (if necessary) can be added as email attachments

One of our team will contact you if more details are needed

For staff or affiliates with a CSIRO NEXUS account, or collaborators with a PUMA account, an alternative is to submit the fault report directly through the Jira Web interface here: ATCA Support JIRA Page (login required)

If you are interested in getting a PUMA account, contact a member of our staff.

 

Original: Robin Wark (3-Dec-2014)
Modified: John Reynolds (22-Dec-2024)